Hard water is extremely common in Ontario because of the mineral-rich water sources in the region. If you notice white spots or streaks on your dishes and glassware even after washing, soap scum or chalky deposits in your showers and tubs, or crusty buildup around faucets and showerheads, you likely have hard water. Other signs include laundry that feels rough, appliances that lose efficiency over time, and skin or hair that feels dry after bathing. These symptoms are often progressive, meaning they get worse over time if not addressed. The most accurate way to determine your water’s hardness level is to have it professionally tested. We offer free, on-site water testing that can measure hardness, detect other impurities like iron or chlorine, and help us design a treatment solution tailored to your specific needs.

The installation process typically takes two to four hours, depending on your home’s plumbing setup, the location of your water main, and whether additional filtration equipment is being added. Before we begin, we’ll walk you through the installation plan so you know exactly what to expect. During the process, we’ll connect your new system to your water supply, set up the bypass valves, program the iGen smart valve for your usage needs, and test the entire system to ensure it’s functioning perfectly. We also take the time to explain how your new water softener works, how to check salt or potassium levels, and what maintenance will keep it running efficiently. Our goal is to leave you with a fully operational system and the knowledge to get the most from it.

Softened water should not taste salty at all. While sodium or potassium is used in the ion exchange process to replace hardness minerals like calcium and magnesium, the amount added to the water is extremely small—so small that it is often undetectable to taste. For perspective, the sodium content in softened water is usually far less than that found in everyday foods such as bread or milk. If you are on a low-sodium diet or are particularly sensitive to taste, we can use potassium chloride instead of sodium chloride, or install a reverse osmosis drinking water system to remove even trace amounts of sodium from your drinking water. We tailor our systems to your health needs and taste preferences so that you can enjoy pure, clean water without compromise.

Yes, we offer a complete range of maintenance services to keep your water softener operating at peak performance. Routine maintenance includes inspecting your system for wear, checking the settings on the iGen smart valve, replenishing salt or potassium as needed, cleaning or replacing filters, and testing water quality to ensure the system is delivering the results you expect. We also provide troubleshooting and repair services if you notice changes in your water’s softness or taste. For busy households or commercial clients, we offer scheduled maintenance plans so you don’t have to think about upkeep—our technicians will arrive at set intervals to handle everything for you. Regular maintenance not only protects your investment but also helps extend the lifespan of your system, ensuring you continue to enjoy high-quality water year after year.

Yes, a water softener can make a significant difference in the way your skin and hair feel. Hard water minerals like calcium and magnesium can form a residue that coats your skin and hair, stripping away natural oils and leaving them dry, dull, or brittle. This buildup can also make it harder for soaps, shampoos, and conditioners to rinse away, leading to irritation or buildup over time. When you switch to softened water, those minerals are removed, allowing your skin to retain more of its natural moisture and your hair to become softer, shinier, and easier to manage. Many of our customers notice improvements within just a few days of installation. Over time, you may also find you need less moisturizer, conditioner, and other personal care products, saving you money while keeping you looking and feeling your best.